Frequently Asked Questions

Once your order is shipped, it depends on the courier! Unfortunately we can’t guarantee that your order will arrive by a particular date as once it’s out of our hands, we have no control over it anymore! We strongly recommend that you order ahead of time to avoid any issues.

If shipping to Australia, during non busy periods, these are the estimates from Australia Post (please note that these can change at any time and are just an estimate):

• Australia Parcel Post (same state) - 2-4 business days
• Australia Parcel Post (interstate) - 3-11 business days
• Australia Express Post (same state) - 1-2 business days
• Australia Express Post (interstate) - 2-5 business days

For Australian orders

• $5 Standard postage under $40
• FREE Standard postage over $40
• $8 Express postage (flat rate no min or max spend)
• FREE pick up (Melbourne only)

For New Zealand orders

• $15AUD Standard postage
• FREE Standard postage over $100AUD

For all other international orders

• $25AUD Standard postage

Yes! See shipping costs below ↓

For New Zealand orders

• $15AUD Standard postage
• FREE Standard postage over $100AUD

For all other international orders

• $25AUD Standard postage

You will recieve tracking information in your email after your order has been shipped! If you cannot find this email feel free to contact us at sales@lockslash.com.au

Pick up orders will usually be ready within a few business hours however if you haven’t received your pick up notification yet, you’re still free to come in and we can get it ready for you!

Yes! Our warehouse is located at 55 Down Street, Collingwood VIC, 3066, where you can check out and purchase supplies in person.

We aim to get your order shipped out ASAP! Unfortunately once it’s out of our hands, we have no control over it anymore! We recommend contacting the courier with any queries.

Please make sure you have asked any family members/staff members if they have received it and checked:

• Whole front door area
• Letterbox & surroundings
• Neighbours front door steps
• Neighbours letterboxes & surroundings

Once you have and still can’t find it, we recommend submitting an enquiry to the courier to ask for proof of delivery! If they conclude that it has gone missing or delivered to the wrong address, please email sales@lockslash.com.au with your order number and a photo of the couriers reply.

Please send an email to sales@lockslash.com.au and include a photo of what you did receive and a photo of the paper packing slip you received and we’ll get it sorted for you ASAP!

If you have changed your mind about a product you have ordered and it is unused and unopened, feel free to email sales@lockslash.com.au within 2 weeks of receiving it and include your order number. Unfortunately we are unable to cover the shipping cost in these situations.

Pick up orders will usually be ready within a few business hours however if you haven’t received your pick up notification yet, you’re still free to come in and we can get it ready for you!

You will recieve tracking information in your email after your order has been shipped! If you cannot find this email feel free to contact us at: sales@lockslash.com.au

We aim to get your order shipped out ASAP! Unfortunately once it’s out of our hands, we have no control over it anymore! We recommend contacting the courier with any queries.

Please make sure you have asked any family members/staff members if they have received it and checked:

• Whole front door area
• Letterbox & surroundings
• Neighbours front door steps
• Neighbours letterboxes & surroundings

Once you have and still can’t find it, we recommend submitting an enquiry to the courier to ask for proof of delivery! If they conclude that it has gone missing or delivered to the wrong address, please email sales@lockslash.com.au with your order number and a photo of the couriers reply.

The email may have gone to a different folder, a different email address (if you have multiple email addresses, check them all!) or your email address was typed in wrong during check out. If you still can’t find it, please email sales@lockslash.com.au so we can get it resent to you.